Why is my Spectrum service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 267,847 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 17: Problems at Spectrum
Spectrum is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (8%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Orlando, Newport Beach, Detroit, Los Angeles, Jacksonville, Madisonville, San Antonio, Pittsburgh, Waxahachie, Dayton, Grovetown, Edmond, Tampa, Fayetteville and Ann Arbor.
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City | Problem Type | Report Time |
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Total Blackout | ||
Internet | ||
TV | ||
Internet | ||
Internet | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
Corey Abraham (@coreyabraham91) reported fromManhattan, New York
Hey @Ask_Spectrum what is going on with the damn WiFi in NYC?
BillyTheDevildog ⚔️ (@Billthedevildog) reported fromWorthington, Ohio
Intercut cut out again. Trying to reconnect. Thanks @Ask_Spectrum you are by far the WORST internet company I’ve ever had.
Debbie Jones (@Chapelhilldeb) reported fromChapel Hill, North Carolina
@Ask_Spectrum Seriously, why is Spectrum internet constantly down? At least 5 times a day it drops off
Angeline Gaurano (@AngelineGaurano) reported
@Ask_Spectrum WiFi down near Orange County?
DOCTOR MELFI (@MelotovRecords) reported fromPasadena, California
What’s good @Ask_Spectrum ?? Hope my bill is prorated for the downtime I couldn’t use internet for my business at home AND at my actual office. You ever search yourselves on here? There are millions of tweets about how horrible spectrum internet is. Get it together.
Kee Kee Mason (@masegrl55) reported fromShawnee, Kansas
@GetSpectrum I am so frustrated with your service. Won’t take payments then call me saying I haven’t paid. Tell me you are taking care of the fee for your system not taking it and an hours on the phone and your top supervisors Mike/Kelly heard the call and can’t make it right!
BillyTheDevildog ⚔️ (@Billthedevildog) reported fromWorthington, Ohio
@NightmareOpx @Ask_Spectrum They need to fix their company. Until I move out I’m stuck with it for another couple months.
Mezz (@thinkingbars) reported fromQueens, New York
@Ask_Spectrum are you guys down again ? I have no internet in the 11435 zip code
Big Bore Batallion [Clan BG1TV] (@BatallionBig) reported
@Ask_Spectrum can you tell me why your rates went up $15 a month but our service is half of what we should get and just had dropped les than 5 minutes ago here in Redding, CA?
Jimmy Mcmenimon (@JimmyMcmenimon) reported fromBuffalo, New York
@Ask_Spectrum how tf has the internet been down since 6 am this morning ******* ridiculous
jack➰ (@_jackdasilva) reported fromBrooklyn, New York
what ******** do i pay @GetSpectrum for? internet never works and i cant get my **** done. unbelievable. it literally goes down every single day and they gaslight you by saying everything’s fine.
Kee Kee Mason (@masegrl55) reported fromShawnee, Kansas
@GetSpectrum Please don’t! Been with them almost two years and they can’t even take a payment then call and act like you didn’t pay! Mike and Kelly ( the supervisors) were no help after hours on the phone. They actually were pretty rude.
Sirius Lee Black (@jasmineyagirl) reported fromBinghamton, New York
My grandmother needs to get in contact with someone PROMPTLY regarding an incident that happen at the Vestal @GetSpectrum. Who can she speak to and how soon?
WanderingtheBeaches🌴 (@wanderngthebchs) reported fromLos Angeles, California
@damonheller @Ask_Spectrum @Ask_Spectrum is the worst there is, 16 years and counting.
DOCTOR MELFI (@MelotovRecords) reported fromPasadena, California
Yo @GetSpectrum why has my internet been down intermittently for the past 5 days both at home AND at the office?! Why can’t you get your **** together?
Mr. Spacely (@SearchingWait) reported
@AZSPORTSGUY94 @GetSpectrum I'm joining now, I didnt see you sent an invite that's my bad
The Maloney (@EricVMaloney) reported fromAppleton, Wisconsin
@Ask_Spectrum i cannot login to my account page. I can get the initial pw to accept but none of the validation to update my profile will work
Joe Payton (@MrJoePayton) reported fromHouston, Texas
@Ask_Spectrum so we had a tech out a week ago. So now that we have established it is not MY equipment can we now focus on YOUR service.Again, if my kids have to physically go to school because of your service. I will never stop making sure you're liable if they catch covid.
RapNation (@MixtapeFloww) reported fromLapeer, Michigan
@NETGEARgaming can yall help me? My wifi won't show up on my computers at all and @Ask_Spectrum will not help fix the issue
Raul Ramirez (@raulaifd) reported fromPinellas Park, Florida
@GetSpectrum your service the last few days have sucked! Your service is sketchy, constantly buffering and not consistent. The mornings are the worse. I know I’m not the only one. Everyone is complaining about the lousy service on social media! #spectrum #spectrumoutage
Becky Salls (@SallsMom) reported fromHomewood, Alabama
Problem viewing @WVTM13 on @GetSpectrum in Homewood. Anyone else?
Marlitus_ (@TheRealMarlitus) reported fromLong Beach, California
@Ask_Spectrum is there an outage in Long Beach?
Rebecca Joyce (@SevenPhoto) reported fromLos Angeles, California
@Ask_Spectrum is there an outage in the Los Angeles area?
Mike Garza (@MikeGar42346283) reported
@Ask_Spectrum the internet is down in my area
dirtythagod (@dirtythagod) reported fromLos Angeles, California
@Ask_Spectrum 4th morning this week my internet has been out. All my neighbors have it but me and no outage! But customer rep says outage! Great! Who will pay my bills when I’m fired from work??
Sha🅱️azz Mohammad 👔👓 (@DopePanda_Bro) reported
Maaaan **** this sh*tty *** WiFi. Charter do something @GetSpectrum
jaimin (@maIieke) reported fromOrlando, Florida
@ch_pter @Ask_Spectrum i’ve never had problems with spectrum internet wise. had spectrum for almost 5 months now.
Adam Gurri (@adamgurri) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage in Brooklyn? Zip code 11218
M. (@its_maryalice) reported fromColumbus, Ohio
@Ask_Spectrum what the heck is going on with your services? I’ve never had such crappy WiFi.
Zack Mitchell (@Zack_Mitchell12) reported fromSycamore, Kentucky
Hey @ATT , can you do better at Internet? If I wanted slow Internet, I would’ve used @GetSpectrum or tried to connect my computer, phone, and Xbox to my old Ti-84 calculator (doesn’t provide Internet, but as far as I’m concerned neither do you, apparently).